Customer Interaction Center (CIC) delivers an innovative pre-integrated application suite to manage all business communications on one platform. CIC’s powerful contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities extend its reach throughout the enterprise — connecting and empowering business users, agents and managers to elevate productivity, performance and customer service

Our Voice over IP solution, Customer Interaction Center, is well-suited for Enterprises with 1,000 or more users, complex multi-site deployments, and organizations interested in benefiting from a SIP-based Voice over IP system.

• IP PBX/PBX Call Processing
• Unified Messaging or Voicemail
• Presence Management
• Mobility
• Recording, scoring and quality monitoring
• Interactive Voice Response (IVR)
• Multi-Site Routing
• Supervision and System Monitoring
• Customer Self Service and eService Automation

Excellence in business communications in one complete Voice over IP solution
Our standards-based, all-in-one Voice over IP solution centralizes administration in a single interface, reducing the complexity associated with CTI, and easing implementation and maintenance for IT staff. Unlike hardware-centric, proprietary solutions, the CIC architecture gives organizations a clear-cut migration path to Voice Over IP. An all-software IP option allows IT to deploy CIC with standard, off-the-shelf servers, keeping overall costs low and IT’ s learning curve even lower.