Tadiran offers a complete UC&C system that can be tailored to the needs of the smallest to the largest enterprise customers.

Tadiran Telecom brings a passionate commitment to its partners and customers. The Company offers a variety of worldwide and regional customer support services, attractive discounts, and web-based and on-premises technical certification training. In an age of uncertainty, Tadiran delivers the highest levels of technology, service, and support to its customers.

Aeonix Unified Communication and Collaboration (UC&C)

Aeonix is a pure software based Unified Communications & Collaboration solution (UC&C) that consolidates disparate business applications into a single powerful platform. It is delivered on a fault tolerant and open architecture, with intuitive management tools. Aeonix can be deployed in a private cloud environment or as an on-premise solution. Aeonix was designed to meet current and future challenges of distributed organizations:

  • Scalability – Aeonix has the ability to extend customer networks based on current demand and changing needs. The open ended architecture allows customers flexibility to buy and install only what they currently need, and to add users, remote locations and additional applications as they become necessary. The standard system solution has the ability to provide service from 10 to 100,000 users.
  • Simplicity – Aeonix includes unified management of all system services and applications. An intuitive GUI and a simple licensing mechanism make it easy to install, manage and maintain. Adding users, remote sites, or applications to one Aeonix server, is the same as adding them to every server in the network.
  • Open Architecture – Aeonix supports standard protocols such as SIP (unmodified), CSTA, and web services. This architecture allows customers to seamlessly integrate a variety of common applications and to add desired devices to the system (BYOD). Security protocols are implemented to ensure the system’s integrity and prevent unauthorized operations.
  • Resiliency – A system can consist of one or many servers while each Aeonix server provides complete 100% application functionality. In a “clustered” (multi-server) environment, automated diagnostics and recovery mechanisms deliver the highest levels of fault tolerance and failover.

Aeonix delivers powerful, flexible, and adaptable communications to enterprises both large and small. It’s simple unified management structure ensures that customers experience the lowest total cost of ownership (TCO) with minimal IT resources required.

Aeonix Contact Center (ACC) – The Aeonix Contact Center solution integrates with business application databases in multi-site distributed environments. The system enables up to 600 concurrent agents to view and act on relevant information including recent business history while speaking in real time with customers. It supports outbound dialing, allowing simultaneous call handling, and call initiation by agents. It also helps managers to optimize agent time and contact center use by proactively placing calls for campaigns or follow-up communications. Aeonix Contact Center applications monitor contact center activities, generate reports that summarize the past performance of the system over a given time period, and provide statistical analysis of contact center behavior within a specified period. In addition, supervisors can control and adjust contact center staffing and behavior to address changing conditions.

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